Privacy policy
Last Updated: March 18, 2026
At Hainst, we are committed to protecting your personal information and being transparent about how we collect, use, and store your data. This Privacy Policy explains our practices in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We exclusively serve consumers within Australia.
1. Who We Are
Hainst is an online retail store operated by Shelfpark Limited (Company number: 76296164), registered in Sweden. Our administrative office is located at Kungsholmsgatan 10, 112 27 Stockholm, Sweden. All our operations for the Australian market are governed by Australian Consumer Law and Privacy regulations.
2. Information We Collect
When you visit our store or place an order, we collect various types of information to provide and improve our services:
- Contact & Identity Information: Full name, email address, phone number, and delivery/billing addresses.
- Order & Transaction Information: Products purchased, order history, and payment confirmation details. (Note: We do not store full credit card numbers; these are handled securely by our payment processors).
- Technical & Usage Information: IP address, browser type and version, pages visited on our website, time and date of your visit, and referring websites or advertisements.
3. How We Collect Your Information
We collect information through the following methods:
- Directly from you: When you place an order, create an account, sign up for our newsletter, or contact our customer service team.
- Automatically: Through cookies and tracking technologies as you navigate our website.
- From third parties: Such as secure payment processors and advertising platforms like Google Ads.
4. How We Use Your Information
We use your personal information for the following purposes:
- To process, fulfill, and ship your orders.
- To provide customer support and respond to your inquiries within 24 hours.
- To prevent fraud and ensure the security of all transactions.
- To improve our website functionality and your overall shopping experience.
- To display relevant advertisements via Google Ads and measure their effectiveness.
- To comply with our legal and tax obligations under Australian law.
5. Who We Share Your Information With
To operate our store effectively, we work with trusted third-party service providers. Your data is only shared for the following purposes:
| Service Provider | Purpose |
|---|---|
| Shopify Inc. | E-commerce platform, hosting, and order management. |
| Google LLC | Analytics and Google Ads for personalized advertising. |
| PayPal / Stripe | Secure and encrypted payment processing. |
| Shipping Carriers | Order delivery and tracking services. |
6. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. We use the following types of cookies:
- Essential Cookies: Required for the website to function (e.g., keeping items in your cart).
- Analytical Cookies: To understand how visitors interact with our site (Google Analytics).
- Marketing Cookies: To deliver relevant ads and track the performance of our Google Ads campaigns.
You can manage your cookie preferences through your browser settings. Opting out of certain cookies may affect website functionality.
7. Payment Security
All payments are processed securely through Shopify Payments, PayPal, or authorized credit/debit card processors. We use SSL (Secure Socket Layer) technology to encrypt your data during transmission. We are fully PCI-DSS compliant and do not store sensitive payment card details on our servers.
8. Data Retention
We retain your personal information for as long as necessary to fulfill your orders, comply with legal and tax obligations, and resolve disputes. In accordance with Australian financial record-keeping requirements, order data is typically retained for a minimum of 7 years.
9. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or outdated information.
- Request the deletion of your personal data (subject to legal retention requirements).
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us at customercare@hainst.com. We will respond to all requests within 30 days.
10. International Data Transfers
As Hainst is operated by a company registered in Sweden, some data may be processed outside of Australia. We ensure that all international transfers comply with the Australian Privacy Principles and that your data remains protected with appropriate safeguards.