Contact information
At Hainst, we're here to help. Whether you have a question about your order, need help with a return, or simply want to get in touch — our customer service team is ready to assist you. We exclusively serve consumers in Australia, and our support is tailored to provide you with the best experience possible.
Get in Touch
Email: customercare@hainst.com
Phone: +61 489 995 817
Response time: Within 24 hours on business days
Business hours: Monday – Friday, 9:00 AM – 6:00 PM (AEDT/Sydney Time)
How to Reach Us
Email us: The fastest and most reliable way to reach our team is by emailing us at customercare@hainst.com. Please include your order number in your message so we can assist you as quickly as possible. We respond to all emails within 24 hours on business days.
Call us: You can also reach us by phone at +61 489 995 817 during our business hours. If we are unavailable, please leave a voicemail and we will return your call within 1 business day.
What We Can Help With
- Order status and tracking updates.
- Questions about a product before purchasing.
- Returns, refunds, and replacements.
- Damaged, defective, or incorrect items.
- Shipping and delivery enquiries.
- Payment and billing questions.
- Any other questions or concerns.
Response Times
We aim to respond to all enquiries within 24 hours on business days. Enquiries submitted on weekends or Australian public holidays will be responded to on the next available business day.
During peak periods such as Christmas, Black Friday, or major sales events, response times may be slightly longer. We appreciate your patience and assure you that every message is read and responded to.
Returns
If you would like to return an item, please do not send anything back without contacting us first. Get in touch via email and our team will guide you through the return process. All approved returns must be sent to our dedicated Australian facility:
Hainst Returns
19-39 Studley Court, Derrimut VIC 3026, Melbourne
Important Note: Our administrative office is located in Stockholm, Sweden. Please do not send any returns to the Swedish address. Returns sent to the incorrect address cannot be processed or refunded. For full details, please refer to our Return & Refund Policy.